Gateway One Lending - Customer service issues
Very unprofessional customer service, just called to make a payment and they were very pushy, and hung up on me.
We have ALWAYS made our payment on time. Every couple of months they call us (multiple times) harassing us by saying they didnt receive payment. We send it through the mail, so they either blame it on the post office or ask if we are having financial difficulties. I...Read more
Gateway One Lending - Refinancing
Why cant i refinance through Gateway? How does refinancing work?
I’m not a their customer, I happen to live where one of their customers use to live. They somehow got my number and have been calling me to get his number everyday for weeks. I keep giving it to them and they just keep on harassing me to tell him it’s his last chance....Read more
I was told that if I paid off my loan via a wire transfer it would expedite the process. I went ahead and did that. When I called to confirm, the customer service representative couldn't tell me whether it had been processed and gave me a lot of attitude. After being...Read more
To all those crying....PAY YOUR DEBTS AND THEY WON'T CALL!!!! I've had a loan with them for about 4yrs now....Haven't heard S@%& from them. I'm going to go out on a limb and say they aren't the only ones calling to get the debt you owe them. Probably if you got off...Read more
Paid off the loan on a vehicle and told would receive title in 10 days. Title never showed up. I called customer service and was told "we mailed it, sorry about your luck". Additional $45 for duplicate. They were of no help at all, rude, and unprofessional. I never...Read more
This people are rude on the phone. They will threaten you and won't care at all. Extortion and and threats is a everyday things for these people. If you can avoid them do it by all means. Because they truly suck. And I really really hope someone from there reads this...Read more
I purchased the Acadia from a dealer in Hawaii. They were great to deal with. However, the lender(Gateway One lending) was a headache from the start. First issue, they never sent me my billing info. I had no clue when my payments started other than the paperwork I had...Read more
I fax 2 letters one to the higher up and one to the office where the call came from. A manager phoned me 8-22-2017 640pm, for 24 day late payment. I told her i will call her back i'm in the middle of taking care of some serious business. She bagan to argue back and...Read more
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