I financed my car through this outfit, and for three and a half years I never missed a payment, never gave them any grief. Last week I paid off my loan (early by six months), and checked online to make sure payment was received by them. My account showed that payment...Read more
This company makes sure you cannot speak to alive person,branches don't answer the phone either. Whenever you reach somebody theyplace you on hold foever. It literally took me over 30 minutes to make a payment and the employees seem ignorant as to how to do their job....Read more
I have received financing though multiple lenders VW Finance(Audi), Toyota Finance as well as personal loans and credit lines. I have 100k+ in available credit and own a home. I purchased a used Jeep two years ago between Christmas and New Years because we needed a...Read more
My daughter was born and I lost my job. I called them prior to missing my first payment to let them know the situation and see if they could refinance to try and lower payments on the vehicle i was already paying for 3 years on time. No refinance, no faith. They came...Read more
Gateway One Lending - Customer service issues
Very unprofessional customer service, just called to make a payment and they were very pushy, and hung up on me.
We have ALWAYS made our payment on time. Every couple of months they call us (multiple times) harassing us by saying they didnt receive payment. We send it through the mail, so they either blame it on the post office or ask if we are having financial difficulties. I...Read more
Gateway One Lending - Refinancing
Why cant i refinance through Gateway? How does refinancing work?
I’m not a their customer, I happen to live where one of their customers use to live. They somehow got my number and have been calling me to get his number everyday for weeks. I keep giving it to them and they just keep on harassing me to tell him it’s his last chance....Read more
I was told that if I paid off my loan via a wire transfer it would expedite the process. I went ahead and did that. When I called to confirm, the customer service representative couldn't tell me whether it had been processed and gave me a lot of attitude. After being...Read more
To all those crying....PAY YOUR DEBTS AND THEY WON'T CALL!!!! I've had a loan with them for about 4yrs now....Haven't heard S@%& from them. I'm going to go out on a limb and say they aren't the only ones calling to get the debt you owe them. Probably if you got off...Read more
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