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I sent Gateway One Lending a pay-off check for the loan on a vehicle we purchased last year. The check was mailed on March 1, 2018, along with several other bills. All the other creditors have received their payment and credited my account. I called Customer Service;...
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Anonymous
Anonymous

I value customer Darlene Rodgers have made payment online, and through the phone line. Gateway One Lending are Malingerers. I value customer was looking for "Honesty" in Gatew...

#1206167
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This organizations customer service has been the worst I’ve ever dealt with in my life. Very rude and unprofessional agents. They call unrepeatable from morning to night. Very persistent when it’s in regards of obtaining payment. They stressed me out with the...
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#1201425
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Gateway One Lending - Hung up on

I was hung up on
3.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
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Privacy and Data Security
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Value for money
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#1189790
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38 days behind - 38 days and not only are they threatening repossession - but they have the gall to tell me to give them a check and use my overdraft protection and let it bounce and they will redeposit it. Seriously?? This is only the 2nd time in the life of the loan...
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1.0
I didn't like
  • Very poor phone skills
  • Harassment
  • Service
#1179272
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Ok my husband had applied for a extension and was giving two months off of payment and letter of next payment was sent out stating new payment date was scheduled for 01/25/2018 and the person name Marie or Maria needs to be fired for how she is not displaying great...
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Anonymous
kamran

Hi I have a similar situation with my extension and the way the payment was allocated and on top of it I never received a paper statement nor can I pull up the statement onlin...

#1171545
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I got in an accident where I was hit by a drunk driver and my car was total loss. Long story short, my insurance was paying off the car with 2 checks. They sent one check in which the bank had received and held onto it for several weeks but according to them, they...
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Anonymous
Anonymous

I’m havythe same exact issue

Anonymous
Anonymous

First off, this place is NOT a bank. You fully admitted here to being late before this wreck. YOU caused extra interest because YOU did not pay on time. Thanks for giving a...

1.0
#1170545
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I financed my car through this outfit, and for three and a half years I never missed a payment, never gave them any grief. Last week I paid off my loan (early by six months), and checked online to make sure payment was received by them. My account showed that payment...
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#1166393
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This company makes sure you cannot speak to alive person,branches don't answer the phone either. Whenever you reach somebody theyplace you on hold foever. It literally took me over 30 minutes to make a payment and the employees seem ignorant as to how to do their job....
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1.0
#1164593
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I have received financing though multiple lenders VW Finance(Audi), Toyota Finance as well as personal loans and credit lines. I have 100k+ in available credit and own a home. I purchased a used Jeep two years ago between Christmas and New Years because we needed a...
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I didn't like
  • Very poor phone skills
  • Non existent customer service
  • Customer service
#1161376
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My daughter was born and I lost my job. I called them prior to missing my first payment to let them know the situation and see if they could refinance to try and lower payments on the vehicle i was already paying for 3 years on time. No refinance, no faith. They came...
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Anonymous
AReasonablePerson

SO you two *** are experts on disability now huh? And William, just because something is illegal doesn't mean companies don't have ways around it. Like you've never met ANYONE...

Anonymous
William

Put another way : I had more children than I could afford to raise under the circumstances.You did not lose your job because you had a child.That is illegal as defined by the ...

#1154143
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